Customer Service Coordinator

REPORTS TO: Account Manager

CLASSIFICATION: Full Time, Non-exempt

LOCATION: Danville, Virginia


The Customer Service Coordinator assists account teams and customer retail locations to ensure accurate and timely completion of the sales order process. This role also serves as a contact for customer service-related inquiries regarding designated accounts and assists the Account Team in daily operations.


  • Process transactions, including sales orders, returns, and cancellations using internal ERP software
  • Provide exceptional customer service by answering customer inquiries quickly and correctly
  • Create and provide order acknowledgements to customers
  • Communicate and coordinate with other departments, 3PLs, and customers to ensure effective and timely processing, delivery, and invoicing of orders
  • Analyze customer inquiries, research solutions, if necessary, and provide suggestions for resolution to the Account Manager
  • Collaborate with the Account Team to monitor and manage inventory
  • Approve and release sales orders for warehouse fulfillment and prepare shipping documents
  • Maintain a thorough understanding of designated accounts, including product knowledge, in order to make effective suggestions to the Account Manager
  • Prepare various account-related reports for the Account Manager to review
  • Assist the Account Team with daily functions


  • Demonstrate ability to complete all tasks with a high degree of accuracy, attention to detail, and follow-up
  • Ensure professional, accurate, and timely communication to complete tasks and resolve issues
  • Analyze and problem-solve effectively and efficiently
  • Work calmly and effectively in a fast-paced environment
  • Establish and maintain relationships with customers
  • Gather and disseminate information to and from multiple parties clearly and quickly
  • Oversee all phases of assigned projects to ensure completion within budget and schedule
  • Maintain a high level of confidentiality in all tasks


  • Associate’s degree in Business or similar field or 4+ years of experience in a related role
  • 1-2 years of experience in high volume, fast-paced customer service role
  • Proficient in MS Office applications, including PowerPoint, Excel, Outlook, and Word
  • Excellent verbal and written communication skills
  • Excellent organizational skills and ability to multitask/prioritize based on urgency
  • Ability to quickly self-train on various programs, such as SharePoint, Yellowfin, and Pentaho
  • Preferred experience with report generating software, such as Pentaho
  • Knowledge of the metric system, multi-currency transactions, time zones, and geography


We believe our employees are our most important asset. Infinity Global offers competitive salaries and values employees with a diversified benefits package, fun company outings, and in-office perks. Our perks and benefits include:

  • Health Insurance, Health Savings Account with company contribution, and Wellness Program
  • Dental, Life, Accidental Death & Dismemberment, Short-Term and Long-Term Disability Insurance
  • 401(k) with a company match
  • Paid-time-off, including your birthday and paid holidays
  • Flexible schedules
  • Break room stocked with snacks and drinks
  • Comprehensive training and professional development program
  • Company-sponsored outings, activities, and events
  • Company-sponsored charitable events and donations

Infinity Global is committed to the principles of equal employment opportunity and to making employment decisions based on merit. We are compliant with National, State, and local laws supporting equal employment opportunities, as well as all laws related to terms and conditions of employment. We pledge to keep a work environment free of sexual harassment or discrimination based on race, religion, ethnicity, national origin, sexual orientation, physical or mental disability, marital status, age, or any other status protected by National, State, or local laws.

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