CUSTOMER SERVICE COORDINATOR

REPORTS TO
Account Manager

CLASSIFICATION
Full Time, Non-exempt

LOCATION
Danville, Virginia

SUPERVISES
N/A

POSITION SUMMARY

The Customer Service Coordinator assists account teams and customer retail locations to ensure accurate and timely completion of the sales order process. This role also serves as a contact for customer service-related inquiries regarding designated accounts and assists the Account Team in daily operations.

KEY RESPONSIBILITIES

  • Process transactions, including sales orders, returns, and cancellations using internal ERP software
  • Provide exceptional customer service by answering customer inquiries quickly and correctly
  • Create and provide order acknowledgements to customers
  • Communicate and coordinate with other departments, 3PLs, and customers to ensure effective and timely processing, delivery, and invoicing of orders
  • Analyze customer inquiries, research solutions, if necessary, and provide suggestions for resolution to the Account Manager
  • Collaborate with the Account Team to monitor and manage inventory
  • Approve and release sales orders for warehouse fulfillment and prepare shipping documents
  • Maintain a thorough understanding of designated accounts, including product knowledge, in order to make effective suggestions to the Account Manager
  • Prepare various account-related reports for the Account Manager to review
  • Assist the Account Team with daily functions

KEY ACCOUNTABILITIES

  • Demonstrate ability to complete all tasks with a high degree of accuracy, attention to detail, and follow-up
  • Ensure professional, accurate, and timely communication to complete tasks and resolve issues
  • Analyze and problem-solve effectively and efficiently
  • Work calmly and effectively in a fast-paced environment
  • Establish and maintain relationships with customers
  • Gather and disseminate information to and from multiple parties clearly and quickly
  • Oversee all phases of assigned projects to ensure completion within budget and schedule
  • Maintain a high level of confidentiality in all tasks

MINIMUM QUALIFICATIONS

  • Associate’s degree in Business or similar field or 4+ years of experience in a related role
  • 1-2 years of experience in high volume, fast-paced customer service role
  • Proficient in MS Office applications, including PowerPoint, Excel, Outlook, and Word
  • Excellent verbal and written communication skills
  • Excellent organizational skills and ability to multitask/prioritize based on urgency
  • Ability to quickly self-train on various programs, such as SharePoint, Yellowfin, and Pentaho
  • Preferred experience with report generating software, such as Pentaho
  • Knowledge of the metric system, multi-currency transactions, time zones, and geography

PERKS AND BENEFITS

We believe our employees are our most important asset. Infinity Global offers competitive salaries and values employees with a diversified benefits package, fun company outings, and in-office perks. Our perks and benefits include:

  • Health Insurance, Health Savings Account with company contribution, and Wellness Program
  • Dental, Life, Accidental Death & Dismemberment, Short Term and Long Term Disability Insurance
  • 401(k) with a company match
  • Paid-time-off, including your birthday and paid holidays
  • Flexible schedules
  • Break room stocked with snacks and drinks
  • Comprehensive training and professional development program
  • Company-sponsored outings, activities, and events
  • Company-sponsored charitable events and donations