Customer Service Coordinator
Reports To:
Account Manager
Classification:
Full-time/Definite
Location:
Nijmegen, NL
Supervises:
N/A
Position Summary:
The Customer Service Coordinator assists account teams and customer retail locations to ensure accurate completion of the sales order process. This role will also serve as a contact for customer service-related inquires for designated accounts.
Key Responsibilities:
- Process transactions, including sales orders, returns and cancellations using internal ERP software; create and provide order acknowledgements for customers
- Maintain proper records of all sales orders and purchase orders for a group of designated accounts
- Follow up across internal departments to confirm timely shipment and delivery of sales orders
- Monitor inventory and notify account teams of sales orders that will deplete stock levels
- Approve and release sales orders for warehouse fulfillment; prepare shipping documents, including picking tickets and packing lists
- Communicate closely with Finance department to ensure complete and timely invoicing
- Prepare various account-related reports for Account Management review and assessment
Key Accountabilities:
- Demonstrate ability to complete all tasks with a high degree of accuracy, attention to detail, and follow-up
- Ensure professional, accurate and timely communication to complete tasks and resolve issues
- Superior attention to detail and prioritization of multiple projects and initiatives in a deadline-driven environment
- Oversee all phases of assigned projects to ensure completion within budget and schedule
Minimum Qualifications:
- Excellent organizational and customer relations skills are required
- Ability to multi-task and solve a variety of complex problems
- Must work independently with ability to take direction from multiple persons in different office locations globally
- Knowledge of the metric system, multi-currency transactions, time zones, and geography
- Must speak, read, and write fluently Italian and English
- Advanced proficiency in Microsoft Office Suite, including Word and Excel, is required
Perks And Benefits:
We believe our employees are our most important asset. Infinity Global offers competitive salaries and values employees with a diversified benefits package, fun company outings, and in-office perks. Our perks and benefits include:
- Holiday leave
- Pension
- Disability insurance
- Flexible schedules
- Comprehensive training and development program
