Director of Account Management

Full-time, Exempt

Danville, Virginia

Sr. Account Coordinator, Account Coordinator, Sr. Customer Service Coordinator, Customer Service Coordinator


The Account Manager will provide internal support and service through the leadership and development of their account management team. This position will serve as the central point of contact for Account Executives, as well as the customer. They’ll also manage, develop, and implement product business activities to maximize sales of their assigned product lines.


  • Support the Account Executives in maintaining and generating profitable business
  • Manage and maintain customer agreements; ensure that account-related documents are complete and accurately define agreements with suppliers and customers
  • Maintain processes, contracts and pro forma P&Ls for assigned accounts; analyze the profitability of new business and confirm that existing business conforms to established profitability targets; provide regular updates on account profitability to senior management
  • Develop positive and professional relationships with key internal and external contacts to support the need for operational excellence
  • Collaborate with internal departments to ensure that internal processes are documented, implemented and completed
  • Coordinate the efforts of all team members and internal departments to ensure superior customer service; process documentation and execution; and the monitoring of credit limits, inventory levels, and other Key Performance Indicators


  • Demonstrate ability to complete all tasks with a high degree of accuracy, attention to detail, and follow-up
  • Ensure professional, accurate, and timely communication to complete tasks and resolve issues
  • Analyze and problem-solve effectively and efficiently
  • Work calmly and effectively in a fast-paced environment
  • Oversee all phases of assigned projects to ensure completion within budget and schedule
  • Work independently and take direction from multiple sources globally
  • Maintain a high level of confidentiality in all tasks


  • Bachelor’s degree in Business Administration or similar field, or 3+ years of experience in a management position
  • Proficient in Microsoft Office applications, including PowerPoint, Excel, Outlook, and Word
  • Knowledge of the metric system, multi-currency transactions, time zones, and geography
  • Ability to pass physical, drug screen and background check


We believe our employees are our most important asset. Infinity Global offers competitive salaries and values employees with a diversified benefits package, fun company outings, and in-office perks. Our perks and benefits include:

  • Health Insurance, Health Savings Account with company contribution, and Wellness Program
  • Dental, Life, Accidental Death & Dismemberment, and Short Term Disability Insurance
  • 401(k) with a company match
  • Paid-time-off, including your birthday and paid holidays
  • Flexible schedules
  • Break room stocked with snacks and drinks
  • Comprehensive training and professional development program
  • Company-sponsored outings, activities, and events
  • Company-sponsored charitable events and donations